Refund Policy

Delivery

SchemaTools credits are a digital product; there is no physical shipping. As soon as your payment is confirmed, the credits are added to your account automatically and appear in the credit balance at the top right. Delivery normally takes a few seconds. If you have any problem, contact us.

Refunds

• Unused credit packs: if you have not used any credits from a pack, you can ask for a full refund within 14 days of purchase.
• Technical errors: if you were charged twice, credits never reached your account or an export failed because of an error on our side, we will restore the credits or refund the payment after checking the case.
• Otherwise, credits that have been used, partly used packs and promotional (free) credits are not refundable.

To request a refund, email schematoolssupp@outlook.com with your account email address and the purchase date. Approved refunds are made to the original payment method by our reseller Polar, usually within 5–10 business days, and the refunded credits are removed from your account.

Before you buy

Drawing and editing schematics is always free; credits are used only for DXF/DWG export (5 credits) and automatic imports (schematic from an Excel template 10, import from Revit 50 credits). New accounts receive 30 free credits, so you can try exports before buying.

This policy does not limit any rights you have under mandatory consumer law.